24th Sep 18 Complaints Handling London
Complaints Handling
Chairman
Matthew Whittaker
Fidelity

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• FOS
-- published complaints & report
-- FCA changes to FOS eligibility
-- misrepresentation
-- FOS interaction
• POS: non-financial injustice update
• Complaints: fee and premium increases
-- fair & reasonable fees
-- price/premium increases
• GDPR
-- customer rights
-- GDPR-related complaints
• Post Office complaints
• Other issues

 
8th Oct 18 The Cyber Club London
Cyber Club
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

1.50 for 2pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
15th Oct 18 Private Wealth Management London
Private Wealth Management
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
17th Oct 18 Financial Crime London
Financial Crime Group (AM/IM/WM)
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
29th Oct 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by dribks
Discussion Topics

• Issues raised by members

 
12th Nov 18 Private Wealth Management London
Private Wealth Management
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
14th Nov 18 Financial Crime London
Financial Crime Group (AM/IM/WM)
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
19th Nov 18 The Cyber Club London
Cyber Club
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

1.50 for 2pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
26th Nov 18 Complaints Handling London
Complaints Handling
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
10th Dec 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
12th Dec 18 Financial Crime London
Financial Crime Group (AM/IM/WM)
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 

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