| 30th Jan 12 | Complaints Handling | Edinburgh |
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| Complaints Handling | ||
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Chairman Stuart O'Sullivan Partner Huntswood Guest Contributor Mathew James Independent Consultant The Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map) Lunch: 12.15 for 12.30pm; Meeting: 2pm for 2.15pm; Drinks: 4pm |
Discussion Topics FIRST SESSION - LUNCH "Customer Services: Present and Future" -- a discussion with Mathew James - Independent Consultant SECOND SESSION - MEETING Discussion Topics • Dealing with CMCs • One-stage process • Third parties: achieving a fair outcome • Freedom of Information Act: Sending data to the FOS • Regulatory developments -- FOS -- FSA • Issues raised by members |
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| Sponsors - Huntswood & CDC Respond | ||
