26th Feb 18 Complaints Handling Edinburgh
Complaints Handling
Chairman
Adam Cooper
Equiniti Charter

Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• GDPR: impact on complaints
• Vulnerable customers
• FOS interaction
• Front-line complaints resolution
• PSD2
• Complaints via NPS Surveys & Trustpilot



 

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