26th Feb 18 Complaints Handling Edinburgh
Complaints Handling
Chairman
Adam Cooper
Equiniti Charter

Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• FOS: Treasury sub-committee meeting
• GDPR and complaints
• Vulnerable customers
• FCA consultation on FOS remit (CP18/3)
• Front-line complaints resolution
--feedback v complaints
• Complaints via social media
• Complaints return: FCA feedback
• Complaints via NPS Surveys & Trustpilot
• ABI benchmarking
• PSD2
• MiFID II
• FOS interaction
• Other topics

 

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