21st May 18 Complaints Handling London
Complaints Handling
Chairman
Luke Gillat
Equiniti

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

FEATURED TOPIC

“Vulnerable Customers and the Samaritans”
- a discussion led by Ronnie Dennison, The Samaritans

OTHER TOPICS

• Materiality and financial Loss
• FPOC
• Quality assurance
-- current practice
-- dealing with failure
-- improving performance
• Current complaint activity
• FOS interaction
• Other issues

 

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