25th Jun 18 Complaints Handling Edinburgh
Complaints Handling
Chairman
Adam Cooper
Equiniti Charter

Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

FEATURED TOPIC

"Materiality and Financial Loss"

OTHER TOPICS

• GDPR impact
• Vulnerability
• Remediation: pre-empting complaints
• Customer experience performance
• Complaints via the Post Office
• FOS interaction
• Issues raised by members

 

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