25th Jun 18 Complaints Handling Edinburgh
Complaints Handling
Chairman
Fiona Middlemiss
Alan Steel AM

Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Materiality and financial loss
• FOS interaction
• GDPR
• Vulnerability
• Customer experience performance

 

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