9th Jul 18 Complaints Handling London
Complaints Handling
Chairman
Adam Cooper
Equiniti Charter

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• FPOC best practice
• Training and competence
• Customer vulnerability
• Measuring the customer-experience journey
• Complaint volumes
• FOS interaction
• GDPR
• Other points

 

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