26th Nov 18 Complaints Handling London
Complaints Handling
Chairman
Matthew Whittaker
Fidelity

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Vulnerable customers
• Pricing complaints
• New SME eligibility criteria
• App scams
• GDPR
• Artificial intelligence
• FOS interaction
• Other issues

 

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