16th Jan 19 Complaints Handling London
Complaints Handling
Chairman
Michael Gregor
RBS

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• FCA activity
-- complainant eligibility
-- SME progress
-- FOS proposed award increases
-- delegated authorities: complaint returns
• Social media
• FOS interaction
• Vulnerable customers

 

Search

Calendar