24th Sep 18 Complaints Handling London
Complaints Handling
Chairman
Matthew Whittaker
Fidelity

City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• FOS
-- published complaints & report
-- FCA changes to FOS eligibility
-- misrepresentation
-- FOS interaction
• POS: non-financial injustice update
• Complaints: fee and premium increases
-- fair & reasonable fees
-- price/premium increases
• GDPR
-- customer rights
-- GDPR-related complaints
• Post Office complaints
• Other issues

 
29th Oct 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by dribks
Discussion Topics

• Issues raised by members

 
26th Nov 18 Complaints Handling London
Complaints Handling
City of London Club, 19 Old Broad Street, London EC2N 1DS (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 
10th Dec 18 Complaints Handling Edinburgh
Complaints Handling
Balmoral Hotel, Princes Street, Edinburgh EH2 2EQ (map)

2 for 2.15pm to 4pm, followed by drinks
Discussion Topics

• Issues raised by members

 

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