| 24th May 12 | Social Media Group | London |
|---|---|---|
| Social Media - Risk, Regulation & Compliance | ||
|
10 for 10.15am to 1pm |
Discussion Topics PART ONE - SOCIAL MEDIA POLICIES - presentations from members: • current position • process • implementation • training • board/business buy-in • successes and failures PART TWO - OTHER TOPICS • Key risks • Conduct risk: FSA expectations for social media • Monitoring & oversight -- best practice -- software tools -- record-keeping • Monitoring customers -- talking to you -- talking about you -- best practice/reasonable expectations • Complaints handling -- beyond recognising expressions of dissatisfaction -- resolving complaints • TCF: client satisfaction impact • Issues raised by members |
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| 24th May 12 | Social Media Group | London |
|---|---|---|
| Social Media - Marketing & Communications | ||
|
2 for 2.15pm to 5pm, followed by drinks |
Discussion Topics PART ONE - DELEGATE-LED DISCUSSION • social attribution • social engagement • useful tools • identifying & understanding your audience • converting brand fans into customers • adding value for existing customers • creating content • issues raised by members PART TWO - PRESENTATION Q&A Social Media in the Finance Industry: What works; what doesn't a presentation by Andrew Carrier, Deputy Managing Director, Cognito |
|
| 28th Jun 12 | Social Media Group | London |
|---|---|---|
| Social Media - Risk, Regulation & Compliance | ||
|
10 for 10.15am to 1pm |
Discussion Topics • Issues raised by members |
|
| 28th Jun 12 | Social Media Group | London |
|---|---|---|
| Social Media - Marketing & Communications | ||
|
2 for 2.15pm to 5pm, followed by drinks |
Discussion Topics • Issues raised by members |
|
| 19th Jul 12 | Social Media Group | London |
|---|---|---|
| Social Media - Risk, Regulation & Compliance | ||
|
10 for 10.15am to 1pm |
Discussion Topics • Issue raised by members |
|
| 19th Jul 12 | Social Media Group | London |
|---|---|---|
| Social Media - Marketing & Communications | ||
|
2 for 2.15pm to 5pm, followed by drinks |
Discussion Topics • Issues raised by members |
|
